This policy explains which merchandise is eligible for return, the condition it must be in, and how we process returns and refunds for Dreamy Threads orders.

Items are eligible for return when they are unused, in their original condition, and returned with all original tags and packaging. Items that show wear, damage, or signs of washing are not eligible.

Contact our support team to start a return request. Include your order number and a brief description of the reason for the return. Our team will confirm the request and provide the next steps.

Returned items are inspected when they arrive at our location to confirm they meet the eligibility requirements. Inspection is completed before any refund is approved.

Approved refunds are credited to the original payment method. Processing times depend on your payment provider and may take several business days to appear on your statement.